Bilingual Client Success Manager
New
M
MapleDigital healthcare
Remote within Canada, or Hybrid for Toronto/GTA-based candidatesFull-TimeManager
Salary$88,000 - $100,000 + variable pay
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Job Details
- Languages
- Full bilingual fluency in French and English (spoken and written).
- Experience
- 4-6+ years of client-facing experience in Client Success, Account Management or Sales
- Required Skills
- Data AnalysisNegotiationAccount ManagementCross-functional collaboration
Requirements
- Demonstrate full spoken and written fluency in French and English.
- Have 4-6+ years of client-facing experience in Client Success, Account Management or Sales.
- Have experience managing complex, multi-stakeholder accounts, such as multi-program channel partnerships or Enterprise-tier direct accounts.
- Show a track record of retaining and growing a portfolio and meeting or exceeding NRR targets.
- Operate independently, including through long, non-standard renewal or transition cycles, with limited guidance.
- Translate performance data into insights and recommendations for internal and client-facing audiences.
- Have experience leading cross-functional initiatives and partnering with senior stakeholders on account strategy.
- Bring relationship management, presentation and communication skills across stakeholder levels.
Responsibilities
- Lead program launches and onboarding, aligning each start with client goals.
- Build and maintain portfolio relationships as the primary contact and strategic advisor in French and English.
- Develop an understanding of account goals, business landscapes and decision-makers, and tailor resources and strategy.
- Conduct business reviews and translate data into insights and recommendations for clients and internal stakeholders.
- Identify and drive expansion, upsell and cross-sell opportunities.
- Manage renewal cycles, including forecasting and negotiation, in partnership with Sales.
- Surface account themes, risks and opportunities to internal leadership and propose solutions.
- Partner with Sales, Marketing, Product and Support to ensure a seamless account experience.
- Contribute to playbooks and best practices that support team growth.
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