Senior Instructional Designer, Learning Operations
New
C
ChimeFinancial technology
Remote, USAFull-TimeSenior
Salary$116,000 — $160,000 USD
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Job Details
- Experience
- 7+ years of experience designing and developing multi-modality learning
- Required Skills
- Data Analysis
Requirements
- Have 7+ years of experience designing and developing multi-modality learning, including eLearning, instructor-led learning, and video.
- Have experience creating system simulations, branching scenarios, and other in-depth e-learning solutions.
- Have subject matter expertise in adult learning theory and instructional design best practices across modalities.
- Have experience analyzing source material and creating design documents for developers.
- Have experience using AI tools in daily workflows and evaluating their outputs for learning quality and business outcomes.
- Have experience working in agile and waterfall (ADDIE) design environments.
- Have strong data analysis skills and experience designing evaluation strategies using data or metrics.
- Have experience developing blended learning solutions in two or more authoring tools, such as Articulate 360, Camtasia, Adobe Captivate, Adobe Premiere Pro, iSpring Suite, or Canva.
- Be able to create and manage project plans covering stakeholder responsibilities, timelines, needs, and risks.
- Be willing and able to travel domestically and internationally about 10% of the time.
Responsibilities
- Act as a learning consultant to the Disputes Experience line of business and recommend learning strategies based on business understanding and metrics.
- Collaborate with team members, subject matter experts, and stakeholders to identify training needs and objectives.
- Evaluate learning program effectiveness and identify opportunities to improve agent skills and performance.
- Apply adult learning principles and instructional design methods to create interactive learning solutions and course materials.
- Own the end-to-end design and development of learning content, including assessments that measure training effectiveness and application.
- Analyze instructional design and learning technology trends to improve agent learning experiences.
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