Technical Support Representative
E
Elevate Calls Inc.Alarm security
Source API remote eligibility restrictions: GuyanaFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 1-2 years of technical support or customer service experience
- Required Skills
- Customer serviceNetworkingTroubleshootingTechnical supportCRM
Requirements
- Have 1-2 years of technical support or customer service experience.
- Bring basic understanding of networking, IoT devices, and security systems.
- Have strong analytical and problem-solving abilities.
- Hold a high school diploma or equivalent.
- Familiarity with alarm systems is preferred.
- An associate degree or certification in a related field is preferred.
- Be able to explain technical concepts to non-technical users.
Responsibilities
- Provide first-level technical support to customers by phone, email, and chat.
- Troubleshoot and resolve software, hardware, and connectivity issues with smart alarm security systems.
- Guide customers through installation, setup, and configuration.
- Escalate complex technical issues to higher-level support or engineering teams.
- Maintain accurate records of customer interactions and issue resolutions in the CRM system.
- Stay current with technology advancements and product features.
- Assist with product testing and provide feedback to improve service and product quality.
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