Pension Benefits Services Specialist
New
C
ConduentPension benefits
Remote - Work From Home; Source API remote eligibility restrictions: United StatesFull-Time
Salary16 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer service
Requirements
- Demonstrate strong verbal and written communication skills.
- Apply excellent attention to detail and accuracy.
- Listen carefully, understand participant questions, and provide clear explanations.
- Navigate computer systems and learn new software, processes, and client-specific procedures.
- Use strong organizational and time-management skills.
- Work independently in a remote environment.
- Manage multiple client requirements and processes.
- Maintain professionalism and composure when assisting participants.
- Meet established performance, quality, and productivity expectations.
- Maintain reliable attendance and punctuality.
- Previous experience in benefits administration, pension services, customer service, call center operations, or transaction processing is helpful.
- Experience with defined benefit pension plans is a plus; knowledge of DB pension processes, terminology, or participant services can help in the role.
Responsibilities
- Respond to participant inquiries through inbound telephone calls and some outbound calls.
- Research and address client-specific participant questions while following established procedures.
- Explain applicable plan provisions, participant options, forms, and processes.
- Complete transactions related to participant inquiries with limited supervision.
- Document participant interactions with detailed and accurate notes in the case management system.
- Complete participant callbacks promptly and escalate issues when appropriate.
- Meet established timeliness, accuracy, quality, and productivity standards.
- Adapt to the procedures and requirements of multiple clients.
- Maintain the confidentiality and security of participant and client information.
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