Pre-Licensed Customer Service Representative
T
TPInsurance customer service
Source API remote eligibility restrictions: United States. Currently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.Full-TimeJunior
Salary not disclosed
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Job Details
- Experience
- Minimum of 6 months of customer service experience.
- Required Skills
- Problem SolvingCustomer serviceCritical thinking
Requirements
- Have a high school diploma or equivalent.
- Have a minimum of 6 months of customer service experience.
- Be at least 18 years of age.
- Type at least 25 words per minute.
- Be comfortable with desktop computer systems.
- Have general knowledge of Windows-based systems.
- Customer service and/or sales experience is preferred.
- A college degree is preferred but not required.
- Use a dedicated workspace near the router for a hardwired Ethernet connection.
- Have internet service with a minimum of 15 Mbps download and 10 Mbps upload, and ISP latency under 50 ms.
- Do not use satellite, mobile data hotspots, P2P, or VPN internet connections.
- Provide proof of internet speed.
Responsibilities
- Resolve complex consumer issues.
- Advise first-level representatives on high-level issues.
- Assist policyholders with billing questions and concerns.
- Support policyholders with requested policy changes.
- Provide recommendations to support policyholder needs and adjust as necessary.
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