Care Coordinator

SnappyCXHealthcare coordination

Location: Nairobi, KE; Location: RemoteMiddle

Salary not disclosed

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Job Details

Experience: 3+ years of experience in US healthcare coordination, medical administrative support, patient navigation, or case management.
Required Skills: Microsoft Office SuiteGoogle WorkspaceHIPAA

Have 3+ years of experience in US healthcare coordination, medical administrative support, patient navigation, or case management.
Be proficient with electronic health record (EHR) systems.
Be proficient with HIPAA-compliant communication tools.
Have experience with Microsoft Office Suite and Google Workspace.
Demonstrate strong verbal and written communication skills and empathetic listening.
Have strong time-management and organizational skills and attention to detail.
Be able to manage multiple care tracks simultaneously.
Preferred: experience in remote healthcare or telehealth.
Preferred: knowledge of medical billing, coding, or insurance verification.

Coordinate communication among patients, physicians, specialists, and multidisciplinary care teams.
Assist in building, updating, and monitoring individual patient care plans and progress toward clinical goals.
Schedule follow-up appointments and track care-plan progress.
Maintain accurate electronic health records (EHR/EMR), process referrals, and verify insurance eligibility.
Respond to patient inquiries by phone, email, or chat.
Connect patients with community resources, home care services, medical equipment providers, and financial support programs.
Conduct patient check-ins to monitor treatment adherence, address care barriers, and explain prescribed care plans.
Follow HIPAA regulations, patient privacy laws, and standard operating procedures.
Identify treatment delays, care gaps, and recurring operational issues and escalate them to clinical leadership.

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