Bookkeeper & Customer Service Support
V
VirtuHireBookkeeping and finance
Remote – South Africa, Monday to Friday, UK business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Excellent written and spoken English.
- Experience
- 3+ years of hands-on bookkeeping experience.
- Required Skills
- ShopifyCustomer serviceBookkeepingGoogle Workspace
Requirements
- Have 3+ years of hands-on bookkeeping experience.
- Have strong practical experience using Xero, including bank feeds, reconciliations and payroll.
- Have experience preparing and submitting UK VAT returns, ideally under Making Tax Digital.
- Have experience preparing supplier payment runs and processing payroll to monthly deadlines.
- Have strong customer service experience across telephone and email.
- Have excellent written and spoken English.
- Demonstrate strong attention to detail and accuracy.
- Work independently, manage priorities and meet deadlines without close supervision.
- UK client or business support experience is highly desirable.
- Knowledge of UK payroll, PAYE and RTI is highly desirable.
- Multi-entity bookkeeping experience is highly desirable.
- Experience with e-commerce, retail, manufacturing or stock-based businesses is highly desirable.
- Experience with Dext or similar receipt-capture software, Shopify, or a recognised bookkeeping/accounting qualification such as ICB or SAIPA is highly desirable.
Responsibilities
- Complete bank, card and payment-platform reconciliations in Xero across multiple entities.
- Process supplier bills and sales invoices, and maintain purchase and sales ledgers.
- Prepare monthly supplier payment runs and payment files for approval.
- Prepare and process monthly payroll in Xero.
- Prepare and submit UK VAT returns, including requirements under Making Tax Digital.
- Produce monthly management information, including profit and loss, cash position and key costs.
- Support month-end and year-end processes and liaise with external accountants when required.
- Maintain accurate financial records and meet key deadlines.
- Respond to customer enquiries via email and telephone, and assist with orders, products, deliveries and returns.
- Follow up on delivery issues, coordinate with internal teams and couriers, and maintain accurate customer and order information.
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