Senior Customer Success Engineer
New
Q
Quantum MetricDigital analytics
Listing location: United States; Workplace type: RemoteFull-TimeSenior
Salary$120,000 - 150,000 base | bonus eligible
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Job Details
- Experience
- 5+ years of experience developing, implementing, or managing digital solutions.
- Required Skills
- Frontend DevelopmentHTMLCSSJavascriptGoogle Analytics
Requirements
- Have 5+ years of experience developing, implementing, or managing digital solutions.
- Demonstrate proficiency in JavaScript development.
- Have experience with web technologies, analytics, front-end development, and UX/UI best practices.
- Have development experience with HTML, CSS, and JavaScript.
- Have hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf.
- Have expert knowledge of browser developer tools for testing scripts and diagnosing issues.
- Be familiar with the page load lifecycle and performance optimization techniques.
- Be able to manage projects and time while handling the needs of multiple clients.
- Be able to adapt to changing priorities and work in an ambiguous environment.
- Have strong verbal and written communication and presentation skills.
- Be able to connect with technical and non-technical audiences, including senior leaders, middle managers, and individual contributors.
- Be available for 10% travel.
Responsibilities
- Support a portfolio of clients through implementation, onboarding, adoption, and growth.
- Understand client obstacles and guide clients in defining meaningful requirements.
- Define implementation plans based on client objectives.
- Configure the Quantum Metric platform to meet client requirements.
- Develop custom JavaScript functions to capture data analytics and support complex use cases.
- Configure alerts, dashboards, and reports to provide clients with real-time visibility into digital platform performance.
- Adapt to changing priorities and work in an evolving environment.
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