Partner Support Engineer

New

JobgetherCloud technology

Based in United StatesFull-Time

Salary40,000 - 50,000 USD per year

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Job Details

Have proven technical support experience in cloud computing, cybersecurity, SaaS, marketplaces, managed services, or similar technology environments.
Demonstrate the ability to handle complex escalations and advanced troubleshooting scenarios.
Have strong knowledge of cloud technologies, subscriptions, licensing, identity, migrations, and modern IT infrastructure.
Be familiar with vendor ecosystems and technologies such as Microsoft, CrowdStrike, SentinelOne, Bitdefender, or BitTitan, or comparable solutions.
Bring experience across multiple technology product or vendor categories; relevant industry certifications are valuable.
Use a structured approach to troubleshoot ambiguous or complex issues and apply strong analytical and problem-solving abilities.
Document technical issues clearly and explain complex concepts to technical and non-technical audiences.
Have experience using support, ticketing, and case management platforms.
Collaborate effectively across multiple teams and functions.
Have a bachelor’s degree in a related field or equivalent practical experience.

Investigate and resolve advanced technical issues involving cloud platforms, billing, licensing, subscriptions, migrations, identity, and modern IT infrastructure.
Manage complex escalations while balancing technical accuracy, responsiveness, and partner experience.
Collaborate with engineering teams and technical specialists on issues requiring deeper investigation or product-level support.
Advise partners on vendor technologies, marketplace processes, and challenging support situations.
Work with Tier 1 support, Product, Engineering, Sales, and Vendor teams to identify root causes and develop sustainable solutions.
Create and maintain knowledge articles, troubleshooting documentation, support playbooks, and other support resources.
Share technical expertise through training, enablement sessions, and knowledge-sharing initiatives.
Identify opportunities to simplify processes, improve operational efficiency, and enhance partner experiences.
Contribute to emerging technology, automation, and AI-enabled support practices.

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