Senior Technical Support Engineer
New
C
ChainguardOpen-source security
United States - RemoteFull-TimeSenior
Salary120,000 - 137,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years supporting enterprise customers; 3+ years with Linux, Docker and Kubernetes.
- Required Skills
- AWSDockerGCPKubernetesAzureCI/CDLinuxTerraformGitHubHelm
Requirements
- Have 5+ years of experience supporting enterprise customers.
- Have 3+ years of experience with Linux, Docker, and Kubernetes.
- Have experience with CI/CD, GitHub, Helm charts, Terraform, and open-source software.
- Have experience with AWS, Azure, or GCP; AWS EKS experience is a plus.
- Bring strong written and verbal communication skills.
- Be able to support teams across Engineering, Customer Success, and other functions.
- Hold a bachelor’s degree, STEM preferred, or have equivalent real-world experience.
- Be available to participate in an on-call rotation for after-hours, weekend, and holiday support.
- Experience with security frameworks, software supply chain security, or vulnerability scanning is a plus.
- CKA, CKAD, CKS, or KCSA certifications are a plus.
- Startup experience is a plus.
Responsibilities
- Triage, investigate, manage, and resolve complex customer issues involving Chainguard Images.
- Engage Engineering to escalate issues that require further investigation.
- Keep customers informed and manage service-level agreements.
- Explain technical issues clearly to technical and non-technical customers.
- Document new issues and contribute articles to the Knowledge Base.
- Prioritize the support queue and proactively guide issues toward resolution.
- Raise bugs, feature requests, and other issues with Engineering and GTM teams.
- Share knowledge and support learning across the team.
- Participate in an on-call rotation for after-hours, weekend, and holiday support.
View Full Description & ApplyYou'll be redirected to the employer's site
