Senior Customer Success Associate
New
H
Horizon3Cybersecurity
US, RemoteFull-TimeSenior
Salary$110,000 - $130,000 OTE annually (80/20 split)
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Job Details
- Experience
- 1+ years of relevant experience for the Customer Success Associate level or 2+ years for the Customer Success Manager level.
- Required Skills
- CybersecurityCustomer SuccessSaaSAccount ManagementCRMCustomer support
Requirements
- Have 1+ years of relevant experience for the Customer Success Associate level or 2+ years for the Customer Success Manager level.
- Bring experience in Customer Success, Account Management, Customer Support, Sales, cybersecurity, SaaS, or another customer-facing role.
- Demonstrate strong written and verbal communication skills.
- Be able to learn technical concepts and explain them clearly to customers.
- Use data, customer signals, and business context to prioritize work.
- Stay organized and follow through across multiple customers, programs, and deadlines.
- Have experience with CRM, customer success, support, or productivity tools.
- Collaborate effectively with Product, Engineering, Marketing, Support, Sales, and other cross-functional partners.
- Show a proactive, customer-focused approach and strong ownership.
- Cybersecurity, security operations, or vulnerability management interest is preferred.
Responsibilities
- Manage a scaled customer portfolio using customer metrics, health signals, lifecycle stages, and repeatable engagement plays.
- Build relationships with customer champions and help them communicate security outcomes to technical and executive stakeholders.
- Drive onboarding and adoption through targeted email programs, webinars, office hours, product education, customer resources, and focused outreach.
- Help customers connect NodeZero capabilities and assessment workflows to their security priorities.
- Translate NodeZero results and technical findings into business priorities, remediation actions, and next steps.
- Monitor customer activity, assessment completion, finding follow-through, engagement, support needs, risks, and renewal timing.
- Identify at-risk or under-adopting customers, execute intervention plans, and maintain ownership through resolution.
- Document customer outcomes, usage trends, adoption progress, risks, and opportunities to support renewals and expansion.
- Create and improve repeatable onboarding, adoption, renewal-readiness, and re-engagement programs.
- Share actionable customer feedback and coordinate technical help or escalations with internal teams.
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