Care Advocate (Bilingual English/Spanish) - Care Delivery

Wider CircleHealthcare care delivery

Workable workplace: remote; Workable locations: McAllen, Texas, United States. Brownsville, Texas, United States. Edinburg, Texas, United States. Laredo, Texas, United States. El Paso, Texas, United States. San Antonio, Texas, United StatesFull-TimeMiddle

Salary22.31 - 23.84 USD per hour

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Job Details

Languages: Bilingual in English and Spanish required (spoken and written).
Experience: 3+ years of relevant community outreach, facilitation, or healthcare experience.
Required Skills: Computer skills

Requirements

Hold an active Community Health Worker (CHW) certification in the state of Texas.
Be bilingual in English and Spanish, spoken and written.
Have 3+ years of relevant community outreach, facilitation, or healthcare experience.
Have strong computer skills and be able to navigate web-based and app-based systems.
Understand socio-economic and public health challenges facing disenfranchised populations in Texas.
Have a high school diploma or GED; a college degree is preferred.
Have a valid driver’s license and reliable transportation.
Have a flexible schedule for occasional work outside regular business hours.
Be willing to complete and maintain CMS-mandated training and state-applicable requirements.
Be able to drive to public places and member homes within a 50-mile radius of the listed Texas locations.
Be able to work remotely with high independence and minimal oversight.
Be able to use a computer, tablet, and smartphone to update data accurately in multiple secure systems.
Frequently carry up to 30 pounds of supplies and stand or walk for the duration of home visits or member interactions.

Responsibilities

Execute person-centered care plans for patients with serious, high-risk illnesses and assist with monitoring and revising disease-specific plans.
Coordinate care by managing provider availability, rescheduling appointments, and supporting patients after hospital discharge.
Assess patients’ social and cultural contexts, identify unmet social needs, and develop action plans.
Help patients and caregivers navigate the Texas healthcare landscape and build self-advocacy skills.
Coordinate transportation and access to telehealth.
Support patient communication templates and automation, troubleshoot technical issues, and update patient charts in the Case Management System.
Refer patients to supportive services and community resources, and maintain partnerships with local Texas organizations.
Use motivational interviewing, provide tailored education, and offer emotional support to families and caregivers.
Document interactions, time spent, and activities in accordance with Medicare clinical and social integration service standards.

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