Quality Analyst - French
T
TranscomPharmaceutical market
Source API remote eligibility restrictions: FranceFull-TimeJunior
SalaryAttractive salary and bonus system
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Job Details
- Languages
- Fluency in French and English spoken and written (C1+)
- Experience
- At least 6 months of experience in the pharmaceutical market
- Required Skills
- Quality AssuranceCoaching
Requirements
- Fluency in spoken and written French and English (C1+).
- At least 6 months of experience in the pharmaceutical market, ideally in customer service or quality assurance.
- Comfort using quality management systems, reporting tools, and software.
- Ability to assess customer interactions, identify improvement areas, and provide solutions.
- Strong verbal and written communication abilities to provide clear, actionable feedback.
- Attention to detail in meeting service quality standards.
- Ability to thrive in a fast-paced environment and adapt to changing customer needs.
Responsibilities
- Evaluate customer service calls, emails, and chat interactions for compliance with quality standards and pharmaceutical-industry regulatory requirements.
- Deliver constructive feedback to agents and teams to support performance improvement.
- Support coaching sessions to enhance skill development.
- Create and maintain quality reports tracking performance metrics, trends, issues, and areas for development.
- Work with customer service teams, managers, and other stakeholders to develop pharmaceutical-market quality standards, procedures, and guidelines.
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