Senior Atlassian Jira / JSM Developer
New
J
JobgetherIT service management
Based in IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 8+ years of overall IT experience, including at least 5 years of hands-on Jira/Jira Service Management experience.
- Required Skills
- GroovyRESTful APIsConfluence
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
- 8+ years of overall IT experience, including at least 5 years of hands-on Jira/Jira Service Management experience.
- Experience delivering end-to-end Jira/JSM implementations, including configuration, customization, development, integration, testing, deployment, and production support.
- Strong hands-on expertise with Jira Software, Jira Service Management, and Confluence.
- Advanced knowledge of Jira workflows, schemes, custom fields, screens, permissions, roles, notifications, request types, portals, queues, SLAs, and approvals.
- Strong experience with Jira Automation, REST APIs, webhooks, ScriptRunner, and Groovy.
- Experience with Atlassian Marketplace applications, preferably Getint or similar integration tools.
- Knowledge of Jira Assets and CMDB capabilities, and experience designing Jira-to-Jira and external-system integrations.
- Strong understanding of ITSM/ITIL processes, including Incident, Service Request, Problem, Change, Knowledge, Service Level, Asset, and Configuration Management.
- Practical knowledge of OAuth 2.0, API tokens, RBAC, secure API design, HTTPS/TLS, and secure credential management.
- Atlassian Jira/JSM certifications and ITIL certification are advantages; knowledge of Atlassian Forge is an advantage.
- Familiarity with Python, Java, or similar programming languages is a plus.
Responsibilities
- Configure, customize, develop, and support Jira Software and Jira Service Management solutions in an enterprise environment.
- Design and implement Jira/JSM workflows, screens, fields, schemes, permissions, roles, notifications, and automation rules.
- Configure JSM request types, customer portals, queues, SLAs, approvals, and ITSM processes.
- Gather business and technical requirements and translate them into scalable, maintainable Jira/JSM solutions.
- Develop and maintain REST API, webhook, and enterprise-system integrations, including data synchronization.
- Support integrations with Oracle HRMS/Oracle Fusion, Microsoft Teams, and other enterprise applications.
- Develop and maintain automation using Jira Automation, ScriptRunner/Groovy, APIs, and webhooks.
- Troubleshoot Jira, JSM, workflow, automation, and integration issues and conduct root-cause analysis.
- Perform development, testing, deployment, documentation, and post-production hypercare.
- Support production environments and collaborate with stakeholders and IT teams on incident resolution and platform improvements.
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