Customer Retention & Renewals Specialist
New
I
IGEL TechnologyIT software
Germany, RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent German and English language skills
- Experience
- 3-5 years of experience in a customer facing role
- Required Skills
- Negotiation
Requirements
- Bachelor’s degree or equivalent experience.
- 3-5 years of experience in a customer-facing role.
- Experience in the IT sector is required.
- Software sales or renewals experience is desired.
- Fluent German and English language skills.
- Customer-focused and people-oriented, with a strong customer service approach.
- Strong communication, negotiation, and selling skills; motivated by success and targets.
- Ability to follow a sales process, overcome objections, and find solutions.
- Ability to work collaboratively with internal teams, external partners, and cross-functional teams.
- Professional verbal and written communication and a strong telephone presence.
- Ability to balance administrative work while prioritizing revenue generation.
- Self-motivation, responsibility, and creativity.
Responsibilities
- Build relationships with existing customers and partners and act as their account manager.
- Prepare quotes, review due dates, and administer recovery of existing maintenance contracts.
- Generate timely maintenance and renewal revenue through direct customer contact and by leveraging field sales and partners.
- Conduct renewal sales interactions by telephone or online, negotiate pricing, and identify upselling opportunities.
- Work with the product team to provide feedback on ways to improve retention.
- Develop expertise in key products and explain their technology and application to customer business problems.
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