Enterprise Presales Engineer
I
IGELEndpoint computing
Due to compliance and tax reporting reasons, this position is open to candidates living in the following states: AR, AZ, CA, CT, DC, DE, FL, GA, IA, IL, IN, MA, MD, MI, MO, NC, NJ, NY, OH, OR, PA, TX, UT, SC, VA, WA, and WIFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- Minimum of four to five years PreSales Engineer experience required
- Required Skills
- AWSCitrixLinux
Requirements
- Have a minimum of four to five years of PreSales Engineer experience.
- Demonstrate strong written and verbal communication skills with engineers, sales teams, and management.
- Have presentation skills and the ability to explain complex technical issues clearly.
- Be able to communicate by phone and email and take effective notes.
- Work effectively with customers, colleagues, and partners, and build relationships across levels.
- Adapt quickly to new technologies, multitask, and work under pressure.
- Have working knowledge of Windows operating systems.
- Have experience with Remote Desktop Services, Azure Virtual Desktop, AWS, Citrix, or VMware Horizon environments.
- Know networking concepts including TCP/IP, DHCP, DNS, and AD.
- Working knowledge of Linux operating systems is preferred.
- Knowledge of IGEL products and solutions, including IGEL OS, Universal Management Suite, or IGEL Cloud Gateway, or other thin-client or endpoint operating systems, is a plus.
- Have a good understanding of solutions offered by IGEL technology partners.
- Be willing and able to travel as needed.
Responsibilities
- Serve as a technical contact for new customers from discovery and qualification through post-sales handover.
- Analyze customer needs and develop technical solutions.
- Prepare, execute, and support proof of concepts.
- Own technical RFIs, RFPs, and public tenders, and respond in a timely manner.
- Prepare and deliver technical product presentations and workshops.
- Demonstrate IGEL solutions and assist customers with troubleshooting.
- Manage helpdesk cases, technical issues, escalations, and sales opportunity progress.
- Collaborate with Sales, Development, Customer Engineering, Advanced Services, Marketing, and Leadership on technical sales strategies.
- Communicate customer and market requirements to Product Management and Development.
- Promote IGEL training, services, and certifications, and demonstrate the technology at industry events.
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