Community & Customer Feedback Operations Specialist
N
NearSource TechnologiesEnterprise Software
100% Remote, CanadaContractMiddle
Salary55 - 62 CAD per hour
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Job Details
- Experience
- 4+ Years
- Required Skills
- Project ManagementCustomer SuccessMarket ResearchCRM
Requirements
- 4+ years of experience in community management, customer success, program management, or related roles.
- Demonstrated experience managing external customer relationships.
- Strong expertise in customer success with excellent communication and stakeholder management skills.
- Hands-on experience using CRM platforms for customer interactions.
- Experience leveraging AI tools to synthesize qualitative feedback and identify trends.
- Proven ability to facilitate meetings, develop agendas, and coordinate follow-up activities.
- Strong project management and organizational skills to handle multiple concurrent priorities.
- Ability to analyze qualitative customer feedback and identify recurring themes.
- Ability to work independently while collaborating across cross-functional teams.
- Strong analytical, problem-solving, and critical-thinking capabilities.
- Exceptional attention to detail.
Responsibilities
- Manage the Ideas Forum as a strategic Voice of Customer channel, ensuring timely review, response, and status updates.
- Review, triage, and evaluate customer feedback to determine relevance, scope, and status.
- Engage directly with customers to gather context, workflows, and supporting information.
- Lead the operational management of the Customer Council program, including planning, scheduling, and stakeholder alignment.
- Partner with Product Managers and UX teams to gather topics and facilitate customer discussions.
- Synthesize qualitative customer feedback into actionable recommendations that support product planning.
- Track action items, customer requests, and program deliverables through completion.
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