- Act as the primary technical point of contact to support and empower Hitachi dealers and direct customers across Brazil.
- Provide high-level technical analysis, support, and warranty presentations, anticipating customer needs and resolving product issues.
- Provide engineering expertise to develop new products and customize existing mobile plant products (Undercarriage, Crawler Systems, GET, and Buckets).
- Perform 3D CAD modeling, detailed drafting, and FEA simulation, utilizing site-based reverse engineering data (3D scans, hand measurements) to create technically sound, cost-effective solutions.
- Partner with global Sales, Manufacturing, and Supply Chain teams to ensure products are designed for manufacturability and seamlessly delivered to meet customer expectations.