Lead ServiceNow Developer (ITSM)
E
EPAM SystemsERP
Opportunity to work remotely within PolandFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English B2+
- Experience
- 6+ years of ServiceNow experience
- Required Skills
- RESTful APIsServiceNow
Requirements
- 6+ years of ServiceNow experience with at least 3+ years leading ITSM implementations
- Expertise in Incident Management, Problem Management, Change Management, Request Fulfillment, Knowledge Management, Service Catalog, and CMDB
- Understanding of ITIL processes and service management frameworks
- Experience configuring and customizing ServiceNow applications and workflows
- Hands-on experience with Flow Designer, Integration Hub, and Business Rules
- Hands-on experience with Client Scripts, UI Policies, Service Catalog, and CMDB
- Experience with REST and SOAP integrations
- Knowledge of ServiceNow platform architecture and best practices
- Strong stakeholder management and consulting skills
- Proven ability to lead cross-functional teams and large-scale implementations
- Excellent problem-solving and decision-making capabilities
- Proficiency in English at a B2+ level
Responsibilities
- Lead the implementation and optimization of core ITSM modules, including Incident Management, Problem Management, and Change Management
- Extend leadership to Request Management, Knowledge Management, Service Catalog, CMDB & Asset Management, and Major Incident Management
- Drive ITIL-aligned process improvements and service management best practices
- Collaborate with business and IT stakeholders to identify opportunities for process automation and operational excellence
- Establish governance and operational standards for ITSM processes
- Lead end-to-end ITSM implementations, enhancements, and platform upgrades
- Gather requirements, conduct workshops, and translate business needs into scalable solutions
- Design and configure applications, workflows, forms, UI policies, business rules, and integrations
- Oversee platform health, performance, and ongoing support activities
- Manage production incidents, root cause analysis, and service improvement initiatives
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