Support Specialist with Emphasis on Customer Information Systems (CIS)
New
M
MilsoftSoftware Support
United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- SQLTroubleshootingTechnical support
Requirements
- Bachelor's degree in Computer Science, Business Administration, Accounting, or equivalent work experience.
- Experience with customer management applications, billing systems, payment processing, capital credits, and collections.
- Ability to understand SQL statements and create SQL queries for data reporting.
- Effective verbal and written communication skills.
- Ability to perform after-hours on-call support.
- Ability to travel as required.
- Familiarity with IBM Information File System (IFS) and AS/400/iSeries Green Screen is beneficial.
Responsibilities
- Resolve technical support inquiries through remote troubleshooting and diagnostics.
- Advise customers on system settings and configurations to optimize performance.
- Convert customer issues into detailed support tickets with reproduction steps for the Development team.
- Translate operational and system processes into clear knowledge articles.
- Document all customer interactions in a support ticketing system.
- Adapt to new technologies and changes in software functionality.
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