Solution Architect, Salesforce Core / Agentforce
O
OSF DigitalSalesforce Consulting
United StatesFull-TimeSenior
SalaryUSD 150000 - 180000 / year
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Job Details
- Experience
- 10–12 years of Salesforce experience with 5–7 years in Solution Architect or senior functional leadership roles
- Required Skills
- Artificial IntelligenceSalesforceData modeling
Requirements
- 10–12 years of Salesforce experience with 5–7 years in Solution Architect or senior functional leadership roles.
- Proven expertise in Sales Cloud, Service Cloud, and Agentforce, including sales lifecycle management, forecasting, service operations, knowledge management, and AI-driven automation.
- Strong understanding of Salesforce platform capabilities, data models, security concepts, and governance frameworks from a functional architecture perspective.
- Experience designing scalable integration approaches and collaborating with technical architects on APIs, middleware, and enterprise system connectivity.
- Solid knowledge of release strategy, environment planning, change management, and user adoption best practices.
- Salesforce Platform Developer I or relevant Consultant certifications required.
- Sales Cloud, Service Cloud, or Architect certifications preferred.
- Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
- Strong stakeholder management and problem-solving skills.
Responsibilities
- Lead client engagements for Sales Cloud, Service Cloud, and Agentforce, defining scalable solution architectures aligned to business goals.
- Define and own the end-to-end solution design, including business processes, automation strategy, AI use cases, and cross-system integrations.
- Translate sales and service operational requirements into optimized Salesforce solutions, including pipeline management, case lifecycle management, Omnichannel routing, and AI-driven agent workflows.
- Drive solution governance, ensuring alignment with best practices, data strategy, user adoption goals, and measurable business outcomes.
- Facilitate discovery workshops, architecture vision sessions, and executive presentations, clearly articulating functional design decisions.
- Provide functional leadership and mentorship to consultants and delivery teams, ensuring cohesive execution across onsite and offshore resources.
- Promote continuous innovation by leveraging Salesforce platform capabilities, including Flow, analytics, automation, and Agentforce AI features.
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