Billing Support Specialist
New
D
DatabentoFinancial Technology
USAFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- SaaSCustomer support
Requirements
- Genuine customer service orientation with experience resolving billing disputes, collections, or accounts receivable/payable issues.
- Comfort working with complex, recurring billing cycles, such as usage-based or subscription billing.
- Bachelor's degree.
- Organized, detail-oriented, and capable of owning processes end-to-end with minimal supervision.
- Experience with billing or invoicing software such as Stripe, NetSuite, or QuickBooks is preferred.
- Prior experience in financial services, healthcare billing, or similar industries is a strong plus.
- Experience working at a technology, B2B SaaS, or startup company is a plus.
Responsibilities
- Serve as the primary point of contact for billing-related customer inquiries including invoices, payments, and disputes.
- Walk customers through billing questions and resolve issues using internal usage dashboards to identify discrepancies.
- Identify recurring billing questions and contribute improvements to invoicing templates, FAQs, and documentation.
- Set up and maintain enterprise account billing, create subscriptions, and manage billing details in Stripe.
- Own dunning communications, payment reminders, and overdue notices end-to-end.
- Complete supplier and vendor onboarding forms required by enterprise customers.
- Manage billing disputes from intake through resolution, coordinating with Sales or Finance departments.
- Support renewals and mid-term upgrades for enterprise contracts.
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