Technical Support Specialist, L2
New
I
Interra HealthHealthcare Technology
Fully remote role within the United States, Core collaboration hours (10:00 AM – 3:00 PM ET)Full-TimeMiddle
Salary60,000 - 85,000 USD per year
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Job Details
- Experience
- Minimum of 5 years of related experience
- Required Skills
- SQLSalesforceJiraSaaSZendeskServiceNowAzure DevOpsPostmanTechnical support
Requirements
- Minimum of 5 years of related experience with a Bachelor’s degree, or equivalent work experience.
- Proficiency in Microsoft Office Suite.
- Experience using a case management tool (e.g., Salesforce, ServiceNow, ZenDesk).
- Proficiency using developer tools, Postman, and writing SQL queries.
- Superb problem-solving skills working on mission critical Software as a Service.
- Excellent verbal and written communication and presentation skills.
- Prior work with Azure DevOps or similar tools like Jira.
- Detail oriented with the ability to multitask in a fast-paced environment.
- Ability to work independently as a proactive team member.
Responsibilities
- Troubleshoot and diagnose issue root cause and communicate details to internal and external stakeholders.
- Develop and document processes and best practices for customer and product end-user support.
- Explain technical issues clearly to non-technical audiences.
- Manage multiple points of contact (email, phone, case, chat) and projects simultaneously.
- Mentor and support level 1 and level 2 technical support specialists.
- Propose, plan, and own new feature requests, documentation, and system trainings.
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