Member Support
New
G
GaiaFertility Care
Remote - US, 9 AM to 5 PM PT core hoursFull-TimeMiddle
Salary60,000 - 70,000 USD per year
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Job Details
- Languages
- English
- Required Skills
- Microsoft ExcelHubSpotGoogle SheetsAccount ManagementCustomer support
Requirements
- Experience in the US healthcare industry, particularly in insurance benefits analysis, patient intake, or clinic coordination.
- Experience in the fertility space is preferred.
- Previous experience in a customer service role utilizing written (email, SMS) and phone communication channels.
- Strong interpersonal skills and fluency in English (verbal and written).
- Ability to work autonomously and maintain organization while occasionally working outside team overlap hours.
- Experience using a CRM (ideally Hubspot) and Excel/Google Sheets.
- Bachelor's degree or comparable work experience in customer support, account management, or financial operations.
- Ability to work 9 AM to 5 PM PT core hours.
Responsibilities
- Serve as the dedicated point of contact for a portfolio of members throughout their fertility treatment journey.
- Assist with member onboarding and transition from acquisition to account management.
- Manage inbound communications via email, SMS, and phone regarding membership, insurance, and financial support.
- Collaborate with Operations leads to resolve complex member cases and improve internal processes.
- Liaise with partner clinics to handle treatment authorization requests and verify coverage.
- Coordinate with Financial Operations to manage payments and claims outcomes with providers.
- Maintain a positive member experience during treatment cancellations or complications.
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