Software Support Specialist
S
Square 9Information Management
Winnipeg, Manitoba, Canada. Canada. India. South Africa. Brasília, Brasília, BrazilFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- Entry-level
- Required Skills
- ASP.NETMicrosoft SQL ServerCustomer serviceTechnical support
Requirements
- Entry-level experience in technical support or customer-facing roles
- High School Diploma or equivalent
- Strong verbal and written technical communication skills
- Proficiency with Windows platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication)
- Demonstrated customer service and problem-solving abilities
- Experience with SQL Server and database management (preferred)
- Ability to build consultative relationships with customers and resellers (preferred)
- Comfort with public speaking and presentations (preferred)
- Self-starter with strong organizational skills (preferred)
- Criminal Background Check Required
Responsibilities
- Provide customer support for deployment and usage-related software issues
- Resolve and troubleshoot software problems using custom internal ticketing tools
- Collaborate with development and QA teams on issue resolution
- Author and maintain knowledge base articles on common service issues
- Manage multiple support projects with attention to detail
- Communicate effectively with customers and internal teams
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