Product Support Engineer
V
Veeva SystemsLife Sciences SaaS
You must be based and eligible for employment in Poland, 9 to 18 (business hours)Full-TimeMiddle
Salary8833 - 15000 PLN per month gross permanent
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Job Details
- Languages
- Fluent in English, both written and verbal
- Experience
- 2+ years of support experience
- Required Skills
- SQLJavaConfluenceSaaSPostmanTroubleshootingAnalytical thinking
Requirements
- 2+ years of experience in 2nd- or 3rd-line product support
- Ability to diagnose using industry-standard tools (e.g., FTP, Postman, AWS Tools)
- Fluent in English, both written and verbal
- Analytical mindset and hands-on problem-solving skills
- Understanding of Java, SSO, SQL, and HTML (nice to have)
- Knowledge of Zendesk, Jira, and Confluence (nice to have)
- Ability to work full-time hours (9 to 18)
- Willingness to learn new soft and technical skills
Responsibilities
- Provide global support covering all issues related to the Veeva product suite
- Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity
- Handle inquiries regarding application capabilities, navigation, installation, or configuration
- Gather information for analysis, research issues, set up test environments, and replicate issues locally
- Document new processes and maintain existing documentation and tools
- Interface with engineering, product management, and professional services
- Attend daily meetings and provide status updates
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