Technical Support Engineer

SpotMeEvent technology

Workplace type: remote; Locations: Warszawa, -, Wrocław, -, Kraków, -, Warszawa, Country code: PL, Schedule follows US Central hours.Full-TimeMiddle

Salary not disclosed

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Job Details

Demonstrate strong troubleshooting instincts by forming and testing theories, reproducing issues, and narrowing down causes.
Bring curiosity about networks, browsers, mobile devices, audio and video, and how systems communicate.
Apply rapid analytical and logical reasoning to isolate root causes under time pressure.
Balance multiple real-time chats while maintaining accuracy and an appropriate tone.
Be comfortable investigating configurable systems and customer-specific setups.
Communicate clearly and empathetically, including when explaining technical issues or difficult answers.
Take ownership of critical live issues and keep investigating rather than handing off problems prematurely.
Collaborate closely with Engineering and provide actionable issue reports.
Bring relevant hands-on experience in technical support, application support, implementation, QA, IT, or event technology.
A technical education is an advantage.
Work the schedule aligned with US Central hours.

Investigate and troubleshoot customer issues across live sessions, speaker setups, audio and video, web and mobile apps, attendee access, event configuration, and customer data flows.
Reproduce product issues and test potential causes to narrow down root causes.
Create workarounds when a fix is not available in time.
Manage real-time customer chats and tickets, including multiple simultaneous live issues.
Join the on-call rotation to support critical live customer needs.
Document investigations so other team members can repeat them.
Contribute improvements to documentation, tooling, and workflows.
Work with Engineering to document issues precisely, communicate business impact, and drive fixes.

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