Strategic Innovation Lead, Operations
New
M
MonzoFinTech Banking
UK Remote, Monday - Friday between core hours 8am - 6pmFull-TimeLead
Salary£68,400 to £89,575 + Incentive Awards tied to your performance
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Project ManagementData AnalysisStrategyProblem SolvingA/B testingCross-functional collaboration
Requirements
- Experience in strategy, product, operations, or a similar role.
- Proven track record of taking ideas from concept to execution.
- Experience operating in high ambiguity and building from zero to one.
- Strong problem-solving skills with the ability to structure complex, unclear problems.
- Bias to action with a focus on testing ideas quickly.
- Analytical capability to define success metrics, interpret results, and make data-informed decisions.
- Strong communication skills with the ability to articulate ideas to diverse audiences.
- Collaborative approach working effectively across Operations, Product, Data, and Engineering teams.
- Pragmatic and outcome-focused mindset.
- Experience running experiments like A/B testing or pilots (bonus).
- Experience in customer support or service design (bonus).
- Experience working closely with data science or analytics teams (bonus).
Responsibilities
- Translate ideas from strategy, customer insights, and experience gaps into testable hypotheses.
- Design and execute end-to-end experiments from scoping to measurement and readout.
- Identify and develop early-stage opportunities to improve customer experience and operational efficiency.
- Collaborate with product, engineering, data science, and operations teams to scale successful pilots.
- Reimagine goodwill and recovery approaches to improve customer trust.
- Define clear success metrics and build compelling business cases for scaling initiatives.
- Partner with frontline operations to ensure experiments are grounded in reality.
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