Patient Account Team Lead
New
D
Duke HealthHealthcare Administration
Remote - MUST RESIDE IN NC (Durham)Full-TimeLead
Salary not disclosed
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Job Details
- Experience
- 4-5 years’ experience, minimum of 2-3 years’ experience as an FCC or similar experience
- Required Skills
- Data entry
Requirements
- High School Diploma (minimum), college preferred.
- 4-5 years of total professional experience.
- Minimum 2-3 years of experience as a Financial Care Counselor or similar revenue cycle role.
- Strong verbal and written communication skills.
- Minimum six months of data entry experience.
- Basic PC skills.
- Medical terminology knowledge.
- Knowledge of telephone etiquette.
- Entry-level supervisory skills, including coaching, counseling, and performance evaluation.
- Knowledge of staff planning and preceptor foundations.
- Ability to organize, prioritize, and provide oral/written instructions.
- Ability to apply specific departmental policies and maintain effective interpersonal relationships.
Responsibilities
- Provide expert support and oversight for daily registration and financial counseling activities.
- Collaborate with the Service Access Manager to deliver real-time coaching and feedback to Financial Care Counselors (FCCs).
- Assist in planning work schedules and daily assignments for the team.
- Monitor hospital work queues (Patient, Account, Charge Review, PB and HB Claim Edits) to ensure timely resolution.
- Identify areas for process improvement and monitor initiatives to ensure metrics are met.
- Participate in the interview process and provide feedback for hiring and termination decisions.
- Actively train, coach, and orient new employees using departmental checklists.
- Support the Service Access Manager by investigating operational issues and escalating urgent matters when necessary.
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