CPaaS Support & Product Manager
New
S
SignalmashCPaaS
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–4 years
- Required Skills
- PythonJavascriptProduct ManagementRESTful APIsZendeskNLP
Requirements
- 2–4 years of product management (SaaS or CPaaS preferred)
- Experience with APIs and developer-facing products
- Basic coding/scripting (Python, JavaScript, or similar)
- API familiarity and troubleshooting ability
- Basic understanding of web technologies and communication protocols
- Experience with L1/L2 support workflows
- Strong skill with ticketing systems (Zendesk, Intercom, Freshdesk)
- Experience writing technical documentation
- Basic video creation/screen recording skills
- Experience training or managing AI chatbots
- Understanding of NLP concepts and bot training flows
Responsibilities
- Own all Signalmash products with focus on CPaaS UI & APIs
- Define and drive product roadmap with leadership
- Maintain feature, capability, and integration documentation
- Own API documentation, developer guides, FAQs, and best practices
- Create explainer videos for product features & use cases
- Provide L1 and L2 technical support
- Train and maintain Signalmash AI support bots
- Troubleshoot API and integration issues
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