Account Manager
New
R
ReWorks SolutionsBPO, Recruitment
South Africa, US Hours (9am-5pm EST)Full-TimeMiddle
Salary33,500 - 35,000 ZAR per month
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Job Details
- Experience
- 3–5 years
- Required Skills
- Microsoft OfficeGoogle WorkspaceAccount ManagementCRM
Requirements
- 3–5 years of experience in Account Management, Client Success, Customer Success, or a similar client-facing role.
- Experience within BPO, staffing, recruitment, healthcare, or professional services is highly preferred.
- Proven ability to manage multiple client accounts simultaneously.
- Experience handling client and contractor issues with a solution-focused approach.
- Strong communication and relationship-building skills.
- Excellent organizational skills with the ability to prioritize competing tasks.
- A proactive mindset with strong follow-through and accountability.
- Comfortable working independently in a remote environment.
- Strong digital literacy and the ability to learn new CRM, reporting, recruitment, and workflow systems quickly.
- Reliable internet connection and a professional home office setup.
Responsibilities
- Manage a portfolio of client accounts and build long-term relationships.
- Act as the main point of contact for clients and contractors.
- Resolve client and contractor queries and escalations in a timely, professional manner.
- Coordinate closely with internal teams to ensure smooth service delivery.
- Monitor account performance and maintain accurate client records.
- Follow up on outstanding actions and ensure tasks are completed through to resolution.
- Identify opportunities to strengthen client relationships and improve the overall client experience.
- Work across multiple systems while maintaining accuracy and attention to detail.
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