Senior Strategic Account Manager
New
K
KalibriHospitality SaaS
USFull-TimeSenior
Salary$100K - $115K; $100K – $115K • Offers Commission
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Job Details
- Experience
- 6+ years
- Required Skills
- SalesforceSaaSData analytics
Requirements
- 6+ years in strategic account management, key account management, or a client-facing revenue role carrying and hitting renewal and expansion targets
- Hospitality industry experience (on property, above property, or hospitality-focused SaaS/data)
- Track record owning accounts in the six-figure ARR range, including leading the renewal and negotiating contract terms end to end
- Experience building executive relationships and multi-threading complex, multi-stakeholder customer organizations
- Demonstrated ability to build and run multi-year account plans that drive measurable expansion
- Commercial courage: comfortable leading pricing, upsell, and contract conversations with senior buyers
- Salesforce proficiency
- Technical aptitude to learn data products, datasets, and analytics tools
- Ability to travel 10-20% for customer meetings and industry events
Responsibilities
- Own renewal and expansion revenue for an assigned portfolio of high-value strategic customer accounts
- Serve as the strategic relationship owner and point of contact for your accounts building relationships from day-to-day users to executive-level conversations
- Identify and drive expansion: new properties and management contracts, broader rollout across the portfolio, and cross-sell across Kalibri’s products
- Lead renewal strategy, negotiation, and contract execution, protecting revenue while creating room to grow
- Monitor account health and usage, and get ahead of churn risk before it becomes a problem
- Run executive business reviews that connect Kalibri's data to your clients' commercial and ownership goals
- Maintain disciplined Salesforce hygiene: pipeline, next steps, and accurate forecasting
- Partner with Customer Support, Sales, Product, and Data teams, and with our Enterprise team where accounts overlap with brand partners
- Bring customer insight back into Kalibri to inform product direction and go-to-market strategy
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