Director of International Operations and Logistics
New
C
ComfrtDirect-to-Consumer Ecommerce
Location: United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- Min 7+ years of progressive experience in international ecommerce operations, global logistics, cross-border freight, or supply chain.
- Required Skills
- Microsoft Excel
Requirements
- Minimum 7+ years of progressive experience in international ecommerce operations, global logistics, or supply chain.
- Proven track record managing international 3PL, carrier, and freight partner relationships at scale.
- Deep understanding of cross-border duties, taxes (VAT/IOSS), customs, and DDP/DDU strategy.
- Demonstrated experience launching new international markets end-to-end.
- Strong commercial acumen with experience owning landed cost, cost-to-serve, and margin levers.
- Advanced proficiency with Excel or Google Sheets.
- Familiarity with BI tools such as Looker, Tableau, or Power BI.
- Experience working with OMS or WMS platforms.
- Strong leadership, coaching, and team development skills.
- High-growth ecommerce or retail experience required; Shopify experience preferred.
Responsibilities
- Own end-to-end international operations strategy including fulfillment, freight, duties, and returns for non-US markets.
- Manage and hold international 3PL and freight partners accountable to SLAs, KPIs, and quality standards.
- Oversee cross-border freight lanes, carrier selection, and rate negotiations.
- Manage DDP/DDU strategy, HS code accuracy, and regulatory compliance including VAT/IOSS.
- Partner with CX, Planning, Finance, and Tech to align international priorities with business goals.
- Analyze shipping costs and delivery metrics to produce actionable reporting for leadership.
- Lead, coach, and develop the international operations team.
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