IT Support Specialist II
New
C
COG Research Foundation, LLCNon-profit cancer research
Employee must reside within the United States.Full-TimeMiddle
Salary$31.03 – $44.43 per hour (Full pay range). The typical hiring range is from $31.03 to $37.73 per hour.
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Job Details
- Experience
- Five (5) years of progressively responsible experience providing technical support for Microsoft Windows endpoint operating systems and supporting Microsoft 365 applications and services.
- Required Skills
- SharePoint
Requirements
- 5 years of experience in technical support for Microsoft Windows endpoint operating systems and Microsoft 365.
- Associate degree in IT, Computer Science, Information Systems, or a related field (or 2 additional years of experience).
- Proven experience supporting a fully remote workforce using remote administration tools.
- Strong knowledge of Microsoft 365 apps including Outlook, Teams, SharePoint, OneDrive.
- Working knowledge of Microsoft Entra ID, Intune, and identity management principles.
- Proficiency with IT Service Management (ITSM) ticketing platforms.
- Understanding of TCP/IP, DNS, VPN connectivity, and wireless networking fundamentals.
- Experience with Virtual Desktop Infrastructure (VDI) and SaaS application support.
- Excellent interpersonal, verbal, and written communication skills.
- Ability to work independently and manage multiple priorities.
Responsibilities
- Serve as the primary point of contact for end-user technology support and resolve day-to-day technical issues.
- Troubleshoot Windows endpoints, Microsoft 365 applications, virtual desktop environments, and remote connectivity.
- Administer user accounts and access within Microsoft Entra ID, Intune, and Active Directory.
- Document incidents, troubleshooting activities, and resolutions within the IT service management platform.
- Educate users on Microsoft 365 features, collaboration tools, and cybersecurity best practices.
- Configure, deploy, and maintain endpoint devices, mobile devices, and peripherals.
- Collaborate with IT Operations team members to escalate complex networking or security issues.
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