Patient Onboarding Associate
New
L
Luna Physical TherapyPhysical Therapy
AR, KY, MS, SC, Norfolk VA, Virginia Beach VA, WV; AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX (except Houston), TN, WI, PST, CST, ESTPart-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1 year
- Required Skills
- Customer serviceGoogle WorkspaceData entry
Requirements
- Office Admin experience, 1 year required
- Call/Contact center or other high call volume experience, 1 year preferred
- Proficient with Google Suite
- High School Diploma or equivalent
- Highly detail-oriented
- Ability to multi-task in a fast-paced work environment
- Demonstrates a high level of customer service and interpersonal communication skills
- Maintain a distraction-free home workspace with reliable high-speed internet
- Backup internet option required to ensure uninterrupted connectivity
Responsibilities
- Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
- Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
- Accurately collect and document patient demographics, medical history, insurance, and appointment information.
- Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
- Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
- Adapt to changing processes, technology, and business priorities.
- Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
- Meet established quality, productivity, and performance expectations.
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