VIP Support Specialist
D
DentalXChangeDental Software
Remote USAFull-TimeMiddle
Salary20 - 22 USD per hour
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Job Details
- Experience
- Minimum of 1 year of customer service experience in a professional role required; 1 year of experience in the dental industry required.
- Required Skills
- SalesforceMicrosoft ExcelMicrosoft OfficeCustomer serviceAccount Management
Requirements
- High School Diploma or GED (college degree preferred).
- Minimum of 1 year of professional customer service experience.
- Minimum of 1 year of experience in the dental industry.
- Minimum of 6 months of key account management experience (preferred).
- Proficiency in all MS Office applications.
- Strong data manipulation skills in Excel.
- Exceptional organizational skills and ability to meet strict deadlines.
- Ability to work independently with minimal supervision.
- Strong verbal and written communication skills.
- Ability to multitask effectively in a fast-paced environment.
Responsibilities
- Serve as the primary point of contact for executive accounts by providing personalized support.
- Resolve incoming calls, emails, and assigned cases efficiently to meet productivity and turnaround standards.
- Document all client interactions accurately within the Salesforce casing system.
- Troubleshoot support issues and perform behind-the-scenes research for complex inquiries.
- Collaborate with internal departments to ensure a seamless client experience.
- Proactively identify and communicate account risks to leadership.
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