Bilingual Member Services Agent I
New
V
VidaHealthcare
United StatesContractEntry
Salary23 USD per hour
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Job Details
- Languages
- Fluent in verbal/written English and Spanish.
- Experience
- 2-3 years
- Required Skills
- Customer serviceHIPAACRM
Requirements
- High school diploma or equivalent required; Associate's or Bachelor's Degree preferred.
- Minimum 2-3 years of experience in a customer service or call center role, preferably within the healthcare industry.
- Strong verbal and written communication skills.
- Fluent in verbal/written English and Spanish.
- Excellent problem-solving and active listening abilities.
- Proficiency in using CRM and ticketing systems.
- Ability to work efficiently in a fast-paced, member-focused environment.
- Strong Wi-Fi connectivity to function in a remote-first environment.
Responsibilities
- Conduct outbound outreach to members using motivational interviewing to explain program benefits.
- Manage inbound calls to perform assessments, answer service questions, and assist with program enrollment.
- Provide exceptional customer service while identifying opportunities to educate members on program offerings.
- Document all member interactions accurately in the Member Services system while maintaining HIPAA compliance.
- Resolve member concerns proactively and escalate complex issues to appropriate departments.
- Adhere to company protocols to ensure compliance with healthcare standards.
- Support ad-hoc Member Services projects, including quality monitoring and process improvement efforts.
- Meet and exceed inbound and outbound Key Performance Indicators (KPIs).
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