Sales & Retention Specialist
New
J
JobgetherSales & Retention
RomaniaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisGoogle SheetsZendeskCRM
Requirements
- 5+ years of experience in retention, customer success, customer-facing sales, or a related commercial role.
- At least 2 years owning a measurable commercial outcome.
- Demonstrated success improving a retention, churn, conversion, or comparable business metric, supported by measurable results.
- Experience managing agencies, contractors, vendors, or other external partners against defined performance standards.
- Experience designing and running structured experiments rather than simply executing established processes.
- Strong understanding of retention strategy, including churn drivers, save offers, win-back approaches, and customer lifetime value.
- Strong data fluency, with the ability to build and interrogate datasets, design valid tests, and interpret results.
- Confidence using tools such as Airtable and Google Sheets.
- Experience with CRM, ticketing, and scheduling platforms such as Zendesk.
- Comfortable using AI tools for transcription, case analysis, reporting, and workflow optimization.
- Excellent communication and influencing skills.
Responsibilities
- Own the end-to-end retention process for premium programs, including retention rates and retained-value targets.
- Personally lead high-value and complex retention conversations while defining scripts, standards, and coaching approaches for other team members.
- Design and run structured quarterly retention experiments, clearly defining hypotheses, samples, results, and next actions.
- Manage relationships with external sales and appointment-setting agencies, covering sourcing, benchmarking, interviews, and performance management.
- Identify friction in the refund journey and work with relevant teams to improve intake, routing, processes, and tooling.
- Define onboarding standards and measurable expectations for what customers should accomplish during their first one to two weeks.
- Handle escalated customer cases through ticketing and email channels with empathy, sound judgement, and timely resolution.
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