Patient Account Specialist
New
U
Upstream RehabilitationHealthcare
Remote, US (Must Reside in the United States), 9:30 AM - 6:00 PM ESTFull-TimeMiddle
Salary15 - 16 USD per hour
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Job Details
- Required Skills
- Microsoft OfficeActive listeningCustomer support
Requirements
- High School diploma or equivalent experience.
- Ability to manage multiple priorities in a fast-paced environment.
- Exceptional oral, written and presentation communication skills.
- Strong active listening, attention to detail, and multitasking capacity.
- Proven ability to identify and resolve problems in a timely manner.
- Self-motivated with the ability to stay on task.
- Must have a quiet, distraction-free workspace that meets HIPAA compliant standards.
- Proficiency in Microsoft Office Suite or similar software applications.
- High-volume call center experience (nice to have).
- Medical billing experience (nice to have).
- Healthcare industry experience (nice to have).
Responsibilities
- Answer inbound patient calls in a high-volume call center environment, providing assistance billing questions.
- Escalate unresolved issues to the Accounts Receivable (AR) team.
- Process payments and set up payment plans.
- Communicate effectively to resolve billing concerns.
- Build rapport by being courteous and friendly.
- Maintain professional and respectful relationships, representing the Business Office, clinic, and physician in a positive light.
- Refer complex or difficult calls/situations to the team lead or manager.
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