Customer Success Manager
New
B
BurqLogistics, Supply Chain
United States. CanadaFull-TimeMiddle
SalaryCompetitive Salary, Stock Options, and Performance-based Bonuses
Apply NowOpens the employer's application page
Job Details
- Experience
- 3–5+ years
- Required Skills
- RESTful APIsCustomer SuccessAccount Management
Requirements
- 3–5+ years in customer success, account management, or client-facing roles for complex/enterprise accounts.
- Domain experience in logistics, last-mile delivery, or supply chain operations.
- Technical proficiency with APIs and integrations to communicate with technical stakeholders.
- Proven experience driving customer onboarding, adoption, retention, and expansion.
- Ability to own and report on account metrics like ARR, churn, and NPS.
- Strong cross-functional collaboration skills.
- AI-native workflow proficiency using tools like Claude and ChatGPT.
- Excellent communication skills for relationship building and simplifying complex issues.
- Comfortable with ambiguity, rapid change, and process building in a startup.
Responsibilities
- Manage the end-to-end post-sale relationship for merchant and enterprise partners.
- Onboard and launch new customers while building relationships with key decision-makers.
- Monitor account usage and health metrics, including ARR, churn, and NPS, to identify and mitigate risks.
- Serve as the internal voice of the customer to influence the product and engineering roadmap.
- Collaborate cross-functionally with supply, support, sales, and leadership to resolve issues.
- Utilize AI tools daily for account summaries, reporting, and issue triage.
- Develop and scale customer success processes in a startup environment.
View Full Description & ApplyYou'll be redirected to the employer's site
