Customer Support Specialist
New
E
Expert VAReal Estate
United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- CRMCustomer support
Requirements
- Background in real estate
- Experience in transaction coordination preferred
- Strong written and verbal communication skills
- Ability to manage multiple priorities
- Ability to respond promptly to client needs
- Proficiency with CRMs
- Proficiency with digital tools
- Proficiency with collaboration platforms
- Detail-oriented
- Reliable
- Self-motivated
Responsibilities
- Guide new clients through onboarding, ensuring a smooth platform setup and confident start
- Promptly respond to early-stage inquiries to build trust and satisfaction
- Act as the main point of contact for client support, providing timely and accurate assistance
- Collaborate with internal teams to resolve technical or process-related issues quickly
- Support sales calls by offering product knowledge and technical context when needed
- Translate client needs into platform solutions to drive adoption and retention
- Create and maintain helpful resources (how-to guides, tutorials, FAQs)
- Contribute to the internal knowledge base and content library
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