Application Support Engineer
New
C
CraftwareIT Services
Warszawa, Al. Jerozolimskie 134, Warszawa, Country code: PLFull-TimeSenior
Salary11,760 - 16,800 PLN per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Microsoft SQL ServerChange ManagementServiceNow
Requirements
- Experience in an Application Support or Systems Support Engineer role (L2/L2+ level).
- Professional proficiency in English for working in an international team.
- Very good knowledge of Windows Server administration, configuration, and maintenance.
- Good knowledge of MS SQL Server management, configuration, basic queries, and troubleshooting.
- Practical knowledge of Incident & Change Management processes.
- Understanding of the deployment lifecycle (Release & Deployment Management).
- Experience creating SOPs, DRPs (Disaster Recovery Plans), and technical instructions (Runbooks).
- Strong analytical thinking and the ability to use precise technical language.
- Familiarity with ServiceNow or similar ITSM tools is considered a plus.
- Experience with HR, Payroll, or mobility systems is a plus.
- Experience with tools such as CaseIQ, Peeps, Whisply, or Curayo is a plus.
Responsibilities
- Independently analyze system issues and resolve incidents in business, pension, payroll, and HR systems.
- Oversee and plan deployment processes including releases, fixes, and patches across test and production environments.
- Collaborate with the Site Services team to instruct on technical tasks and resolve complex issues.
- Maintain and support applications within Windows Server environments.
- Manage and troubleshoot MS SQL databases.
- Create and update technical documentation including Runbooks, SOPs, and Disaster Recovery Plans.
- Adhere to ITIL procedures for Change and Incident Management.
View Full Description & ApplyYou'll be redirected to the employer's site
