Technical Support Analyst
New
Y
YunoPayment Infrastructure
ColombiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent English (written and verbal)
- Experience
- 1 year
- Required Skills
- RESTful APIsScriptingDebuggingTechnical support
Requirements
- Fluent English (written and verbal).
- 1 year of experience in technical support, NOC operations, or a similar role.
- Basic knowledge of monitoring tools and alerting systems.
- Coding experience in scripting, debugging, or log analysis.
- Familiarity with APIs and ability to assist with integration or connectivity issues.
- Strong analytical and problem-solving mindset.
- Customer empathy and a service-oriented approach.
- Comfort working in fast-paced, high-stakes environments.
Responsibilities
- Implement and maintain a robust real-time monitoring system that ensures full visibility into critical workflows.
- Provide top support to clients, acting as the main line of defense to address issues and escalate critical incidents.
- Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing.
- Create and standardize operational processes to enable scalability and consistent service quality.
- Analyze recurring issues and propose data-driven improvements.
- Ensure continuous operational coverage through effective shift handovers.
- Participate in development activities to build hands-on backend knowledge.
- Identify gaps in current tools and workflows and propose solutions.
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