Especialista de Enablement II
New
J
JobgetherCustomer Success
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Stakeholder managementSaaS
Requirements
- Previous experience structuring and executing Enablement, Training & Development, or Operations initiatives for operational teams in Customer Success, Setup, Onboarding, Activation, or similar functions.
- Strong internal communication skills, with the ability to translate complex product updates into clear, practical, and engaging learning materials.
- Experience creating structured resources such as playbooks, operational guides, quick-reference materials, and pitches.
- Analytical mindset with the ability to monitor training adoption and evaluate the impact of enablement initiatives on frontline performance.
- Strong stakeholder management and collaboration skills, particularly when working across Product, Operations, and leadership teams.
- Strong organizational skills, ownership, and the ability to manage multiple enablement initiatives simultaneously.
- Experience in the technology sector, particularly EdTech, SaaS, or B2B environments is a plus.
- Familiarity with large industry events, such as Bett Brasil, is desirable.
- Experience defining or monitoring operational KPIs for Customer Success or Setup teams, such as Time-to-Value, Activation SLA, Churn, or NPS, is a plus.
Responsibilities
- Lead continuous training and enablement initiatives for Customer Success, Setup, and Activation teams, including product education and strategic preparation for major events such as industry conferences, webinars, and sector initiatives.
- Develop, organize, and continuously update practical support materials, including playbooks, operational guides, quick-reference resources, and sales or customer-facing pitches.
- Act as a central communication point for product updates and launches, translating complex changes into clear explanations of their operational impact on frontline teams.
- Monitor the adoption and effectiveness of tools, training programs, and enablement initiatives, using performance data to identify opportunities for improvement.
- Measure the impact of enablement activities on productivity and operational outcomes across Customer Success, Setup, and Activation.
- Collaborate with cross-functional stakeholders, particularly Product, Operations, and leadership teams, to ensure alignment between product evolution and frontline execution.
- Support the continuous improvement of enablement processes, content, training formats, and performance measurement practices.
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