Customer Care Professional, Beneficiary Claim Support
New
T
ThriventFinancial Services
United States, CST (Central Standard Time)Full-TimeEntry
Salary19.8 - 26.79 USD per hour
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Job Details
- Required Skills
- Customer serviceData entry
Requirements
- High school diploma or equivalent experience (Post-Secondary education preferred).
- Experience navigating complex customer interactions through to resolution.
- Ability to welcome change and contribute to continuous improvement.
- Internet speed of at least 30 mbps download and 10 mbps upload.
- Private, secure, distraction-free remote workspace.
- Reliable power and hard-wired internet connection via ethernet to router/modem.
- Emotional resilience and discretion in handling complex, sensitive situations.
- Proficiency in multisystem navigation and digital platform utilization.
- Ability to thrive in a high-speed, high-accuracy, and quality-focused environment.
- Availability for full-time training (8:00 a.m. – 4:30 p.m. CST) and regular hours (9:30 a.m. – 6 p.m. CST).
Responsibilities
- Build rapport with diverse callers to accurately assess situations and present solutions.
- Navigate multiple systems simultaneously while engaging callers.
- Gather relevant information using clear, concise, and positive language.
- Focus on quality, first-call resolution, and minimizing processing time.
- Maintain emotional resilience and professionalism when supporting clients through death claims.
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