Claims Supervisor – Product Liability & Mass Claims
New
C
CCMSIInsurance Claims
United StatesFull-TimeManager
Salary85,000 - 105,000 USD per year
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Job Details
- Experience
- Minimum 5 years of casualty, liability, product liability, or mass tort claims experience
- Required Skills
- Microsoft OfficeRisk Management
Requirements
- Minimum 5 years of casualty, liability, product liability, or mass tort claims experience
- Previous supervisory, leadership, coaching, or claims management experience
- Experience managing claims professionals in a high-volume environment
- Demonstrated success overseeing fast-track claim programs, surge events, catastrophe-style operations, or large-scale claim inventories
- Strong knowledge of liability investigations, claim evaluation, damages assessment, negotiation strategies, and claim resolution practices
- Proven ability to balance quality, compliance, service, and productivity goals
- Excellent organizational, analytical, and decision-making skills
- Strong written and verbal communication skills
- Active Adjuster License or Designated Home State (DHS) License
- Proficiency with claims management systems and Microsoft Office applications
Responsibilities
- Supervise, coach, mentor, and develop a team of 5–8 adjusters handling product liability claims
- Monitor claim quality, productivity, customer service, timeliness, and operational performance
- Provide technical guidance related to liability investigations, damages evaluation, settlement strategy, and claim resolution
- Conduct file reviews and performance audits to ensure compliance with client requirements, regulatory obligations, and company standards
- Assist adjusters with escalated claim issues, complex investigations, negotiations, and settlement decisions
- Monitor inventory levels and allocate workloads to maintain service level commitments
- Analyze claim trends, operational challenges, and process improvement opportunities
- Develop and maintain workflows, reporting, and best practices that support claim quality and efficiency
- Communicate operational performance metrics and claim results to leadership
- Collaborate with clients, internal stakeholders, and leadership teams to ensure successful program execution
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