E-commerce Account Manager
New
A
Assist WorldE-commerce
Philippines, South AfricaFull-TimeMiddle
SalaryUSD 1100 - 1400 / year
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Job Details
- Languages
- English
- Required Skills
- Project ManagementShopifyGoogle AnalyticsAccount ManagementCRM
Requirements
- Previous experience as an Account Manager, Client Success Manager or Project Manager within an e-commerce environment.
- Hands-on experience setting up and configuring Shopify stores from start to finish.
- Strong understanding of Shopify themes, apps and store settings.
- Experience managing multiple client accounts simultaneously.
- Excellent organizational and project management skills.
- Outstanding verbal and written English communication.
- Ability to build trusted relationships with clients.
- Strong problem-solving skills and attention to detail.
- Comfortable working independently in a remote environment.
- Experience with Shopify Plus (Desirable).
- Knowledge of e-commerce integrations, including ERP, CRM or fulfilment platforms (Desirable).
- Experience with email marketing platforms such as Klaviyo (Desirable).
- Familiarity with Google Analytics, GA4 or e-commerce reporting (Desirable).
- Experience working within a digital agency or supporting multiple e-commerce brands (Desirable).
Responsibilities
- Manage a portfolio of e-commerce clients, building long-term relationships.
- Lead client onboarding and Shopify store setup projects.
- Configure Shopify stores, including products, collections, navigation, shipping, taxes and payment gateways.
- Coordinate with internal teams and external partners to ensure successful project delivery.
- Provide strategic guidance to clients on Shopify best practices.
- Troubleshoot store issues and recommend practical solutions.
- Monitor account performance and identify opportunities for growth and optimisation.
- Deliver regular client updates and maintain clear communication throughout each project.
- Ensure projects are completed on time and to a high standard.
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