IT Help Desk/Web Support Specialist
New
M
MeridianFederal IT Services
Open to Remote - must reside within the United StatesFull-TimeMiddle
Salary65,000 - 75,000 USD per year
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Job Details
- Experience
- At least 1 yr.
- Required Skills
- HTMLCSSTechnical support
Requirements
- At least 1 year of experience providing Help Desk, Desktop Support, Technical Support, or similar IT customer support.
- Working knowledge of Windows operating systems, computer hardware, software applications, printers, and peripheral devices.
- Experience maintaining websites or intranet content.
- Working knowledge of HTML and CSS.
- Experience using Help Desk ticketing or IT Service Management (ITSM) systems.
- Experience supporting users in a federal government environment is preferred.
- Experience using Content Management Systems (CMS) is preferred.
- Familiarity with Web Content Accessibility Guidelines (WCAG) or Section 508 requirements is preferred.
- Experience performing accessibility reviews or remediation of web content and electronic documents is preferred.
- Experience creating technical documentation, user guides, or knowledge base articles is preferred.
Responsibilities
- Serve as the primary point of contact for agency employees requiring technical assistance with desktops, laptops, mobile devices, printers, software applications, and network connectivity.
- Receive, prioritize, document, and resolve help desk requests using the agency's service management system.
- Diagnose and troubleshoot Windows 11 operating systems, Microsoft 365 applications, authentication issues, printers, peripherals, and network connectivity problems.
- Maintain accurate documentation of service requests, technical procedures, recurring issues, and equipment inventories.
- Assist with maintaining agency websites, intranet sites, and other web-based resources using approved content management systems.
- Perform basic HTML updates including text, hyperlinks, headings, tables, images, metadata, and page formatting.
- Participate in agency-provided training covering Section 508 requirements and digital accessibility standards.
- Assist with accessibility reviews of web content and electronic documents and remediate identified accessibility issues.
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