Customer Care Agent
New
A
Above LendingFinancial Services
Remote, 10:00am - 7:00pm CTFull-TimeMiddle
Salary$18 - $22 an hour
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Job Details
- Experience
- Two (2) or more years of experience in the financial services industry preferred; Two (2) or more years of experience working in a contact center environment is preferred.
- Required Skills
- Microsoft OfficeCustomer serviceTime ManagementGoogle WorkspaceZendeskCritical thinkingData entry
Requirements
- Excellent listening and understanding skills to comprehend customer needs and concerns.
- Outstanding verbal and written communication skills to effectively communicate with customers and colleagues.
- Strong critical thinking and problem-solving abilities to address customer inquiries and resolve issues promptly.
- Ability to multitask and adapt to changing priorities in a fast-paced environment.
- Proficient data entry skills with high accuracy and attention to detail.
- Excellent time management skills to prioritize tasks and meet deadlines.
- Two (2) or more years of experience in the financial services industry preferred.
- Two (2) or more years of experience working in a contact center environment preferred.
- Experience with Talkdesk is a plus.
- Experience with GDS is a plus.
- Experience with LoanPro is a plus.
- Experience with Zendesk is a plus.
- Experience with Microsoft Office is a plus.
- Experience with Google Suite is a plus.
Responsibilities
- Assist customers with inquiries, account navigation, payments, and account changes via phone or email.
- Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately.
- Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively.
- Multitask efficiently and adapt to changing priorities in a fast-paced environment.
- Perform data entry tasks accurately and efficiently to update customer information and account details.
- Follow instructions and company policies diligently to ensure compliance and consistency in customer interactions.
- Manage time effectively to meet service level agreements and maintain high-quality customer support.
- Collaborate with team members and other departments to resolve complex customer issues and improve processes.
- Drive company goals and objectives in every customer interaction.
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