Part-Time Customer Care Agent
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Leap Event TechnologyEvent Technology
This position is open to any candidate in North America.Part-TimeEntry
Salary$15/hr
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluency in English required
- Experience
- 1+ years of customer service experience
- Required Skills
- Problem SolvingCustomer serviceTroubleshooting
Requirements
- High school diploma or equivalent.
- 1+ years of customer service experience.
- Strong computer literacy and internet savvy.
- Ability to learn new tasks quickly.
- Strong organizational skills with the ability to multitask.
- Excellent verbal and written communication skills.
- A friendly, people-first attitude and genuine passion for helping others.
- Good troubleshooting and problem-solving skills.
- Fluency in English.
- Ability to work independently and efficiently in a home office with reliable WiFi.
Responsibilities
- Serve as a primary point of contact for customer inquiries via phone, live chat, and email.
- Help customers with ticket purchases, event ticketing inquiries, and platform questions.
- Troubleshoot and resolve ticket-related issues using de-escalation techniques.
- Meet response time and resolution targets while maintaining high customer satisfaction ratings.
- Identify and report recurring issues or trends to improve processes.
- Log and maintain accurate records of all customer interactions in internal systems.
- Stay current on product updates, event details, and policy changes.
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